TRANSPARENCY
CKRS offers its clients a professional web based, 24-hour, worldwide TRACKING AND INFORMATION PLATFORM.
Here, HR representatives and staff-members can find order-related real-time status updates. In addition questions and issues can be tracked in terms of responsibilities, timing and resolution. Furthermore clients can establish a customized electronic information pool for their staff-members. The information pool allows you to store various high interest documents such as information about health insurance, pension, rental contracts, work and residence permits, policies, procedures, etc. This helps to structure the "paper and information flood wave" usually "hitting" during the beginning of a new job. A further benefit is that the quality scoring by staff-members can be done through this platform (with copy to HR) including statistical information for the appropriate HR representatives.
Information and data security is high. Access to the system is controlled by ID, password and entitlement level.
Here, HR representatives and staff-members can find order-related real-time status updates. In addition questions and issues can be tracked in terms of responsibilities, timing and resolution. Furthermore clients can establish a customized electronic information pool for their staff-members. The information pool allows you to store various high interest documents such as information about health insurance, pension, rental contracts, work and residence permits, policies, procedures, etc. This helps to structure the "paper and information flood wave" usually "hitting" during the beginning of a new job. A further benefit is that the quality scoring by staff-members can be done through this platform (with copy to HR) including statistical information for the appropriate HR representatives.
Information and data security is high. Access to the system is controlled by ID, password and entitlement level.
STATUS
ISSUE TRACKING
INFORMATION POOL
QUALITY SCORING
- Grid of service entitlements per staff-member (components can be customized by staff-member)
- Definition of the responsibilities (incl. contact details) for providing the services
- Ongoing, consistent updates about the work status for each service component
- Explanation of the issue, definition of the responsibilities and deadline for the resolution
- Structured overview on work steps and final resolution
- Overview on all open and (separately) resolved issues
- Real estate market: Prices, utilities, budget planning, rental contract related information
- Insurance: Health, household content, etc.
- Electronic storage of documents - e.g. rental contract, work or residence permits
- Definition of a "Score Card" with the client
- Opportunity for the staff-member to electronically assess the CKRS quality of service
- Ongoing overview on scoring results for the client (incl. statistical evaluation)